I can't believe there are no reviews yet! Where do I start? You walk in and it is as clean and inviting as it possibly can be. You are promptly greeted by a really friendly service manager. They give you a realistic estimate that you can count on. If you decide to wait, they have refreshments and comfortable seating. Clean bathroom. We have had to wait a few times with my girls (7 and 3) and they were just fine. A couple of times we needed a rental and they lent us one of theirs for free. So very convenient! They will also pick you up or drop you off. They once delivered my car to me and took their loaner back for me so I didn't have to pack my kids up. They have also worked hard to find a less expensive way to fix my car than originally quoted, which was a huge surprise! I can't say enough good things about them! I highly recommend them to everyone.