Reviews

Excellent service!! Received timely service at an amazingly low price!! Mazur's Total Automotive - Howell

5 Mazur's Total Automotive - Howell

I just bought a used 2007 Crown Vic and asked them to complete an oil change and check the vehicle out. They went over the vehicle and gave me an overview of the things that needed to be done in order of safety. (ball joint first) ect.. and they gave me a break down of the work and cost to fix each item on the list. I can put a budget together and plan when to fix the things on the list. The vehicle had an oil change and ball joint replaced. The vehicle runs much better now. Thanks....

5 Mazur's Total Automotive - Howell

Great experience with Mazur's Total Automotive - Howell. They were not only very knowledgeable about what needed to be done, but they gave me options and let me make an informed decision. They were sincere and I know they have my best interest at hand. Thank you!

5 Mazur's Total Automotive - Howell

My entire experience at Mazur's Total Automotive - Howell was Totally Awesome! Their front office staff is very kind and professional. The amount of my repairs as quoted was exactly what I paid once the job was complete. Most of all my car drives AWESOME and I feel much safer knowing that the issues were fixed by a competent shop! I highly recommend them!

5 Mazur's Total Automotive - Howell

Excellent service! The man who helped me (I believe his name was Tom) was very kind and helpful. The prices are very fair and service was speedy and done right! I will definitely be coming back!

5 Mazur's Total Automotive - Howell

Thank you so much to you and your team for doing a quick and professional job. I would refer you to a friend.

4 Mazur's Total Automotive - Howell

As always, my car was looked at quickly, i was advised of future repairs so that i could plan for them, and i left with the reassurance that my car would be good and reliable for another 3000 miles!

5 Mazur's Total Automotive - Howell

Mazur's Total Automotive - Howell needs to call the customer and advise them on the repairs that are/were done. I never received a call and had to follow up with them - twice.

At Mazur's Total Automotive - Howell, we take customer service very seriously. We apologize for any lack of communication on our part, and assure you that this case was the exception and not the norm. I sincerely apologize for that issue, and am also encouraged that you did score us highly on all of the other areas. Sincerely, Joe Mazur Mazur's Total Automotive - Howell
4 Mazur's Total Automotive - Howell

I previously (August 11) complained about Total shorting me a 1/2 gallon of coolant. I also mentioned it to Tom and was immediately contacted by the owner who offered to make things right. He explained that sometimes an air pocket will give the tech an incorrect fill reading and won't show up until after a few miles. Their only mistake was not telling me that. I'd already purchased and added coolant, so he sent me a 10% off coupon and free oil change cards so he could prove to me they really care about their customers. I agree they care and now plan to return to Total. They stand behind their work.

Mark, Thank you for posting this updated review. We regret when problems do occur, but we will ALWAYS stand behind our work, and make things right. We know that car repair is an area where our customers put a huge amount of trust in us, much like going to the doctor. We will never take that lightly and work hard to earn and keep the trust of our customers. The worst car repair is always the one that someone needs to pay for twice because it was either done improperly, or with inferior parts, and there is little or no warranty. We offer the best warranty in the area, and also promise to satisfy our customers better than any other service center also! Mazur's Total Automotive - Howell
5 Mazur's Total Automotive - Howell

The oil change was done on time. Thanks

5 Mazur's Total Automotive - Howell
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