Reviews

I previously (August 11) complained about Total shorting me a 1/2 gallon of coolant. I also mentioned it to Tom and was immediately contacted by the owner who offered to make things right. He explained that sometimes an air pocket will give the tech an incorrect fill reading and won't show up until after a few miles. Their only mistake was not telling me that. I'd already purchased and added coolant, so he sent me a 10% off coupon and free oil change cards so he could prove to me they really care about their customers. I agree they care and now plan to return to Total. They stand behind their work.

Mark, Thank you for posting this updated review. We regret when problems do occur, but we will ALWAYS stand behind our work, and make things right. We know that car repair is an area where our customers put a huge amount of trust in us, much like going to the doctor. We will never take that lightly and work hard to earn and keep the trust of our customers. The worst car repair is always the one that someone needs to pay for twice because it was either done improperly, or with inferior parts, and there is little or no warranty. We offer the best warranty in the area, and also promise to satisfy our customers better than any other service center also! Mazur's Total Automotive - Howell
5 Mazur's Total Automotive - Howell

The oil change was done on time. Thanks

5 Mazur's Total Automotive - Howell

I was surprised when things did not go as smooth with the return as I had hoped but being the guys were still available for me to come right from work with the locking wheel problem.. I did not feel I was out on a limb. they fixed it and offered me a car if I needed it.. but all worked out well.. and the call the next day to ask me how it was.. was an unexpected surprise. Thanks. John Backhuus said you guys would take care of me. 5 years ago when I first started to use you. I do however did not like a text sent to my phone. Thanks.

5 Mazur's Total Automotive - Howell

Found shimmy problem but didn't find air conditioner fan issue, of course wouldn't occur while there. Overall, service is good, although felt price a little higher than what I had in the past, but could just be me perception.

4 Mazur's Total Automotive - Howell

A week or so after I had seal work done on my truck, I noticed a rather loud noise coming from my rear axle. It turned out to be a wheel bearing. I, or I should say my wife, took the truck to Total for inspection. It turned out that it was a wheel bearing. I received a call telling me about the issue, giving me a quote for the bearing set, and then telling me that they would cover the labor because this should have been caught when the axle was apart for seal repair. This is fanstastic customer service. Honesty like this is just not present in the repair market, and it is this level of honesty which keeps me going back to Total for my repairs. This truck has 283,000 miles on it, and it just keeps on chugging in large part to the help I get from Total.

5 Mazur's Total Automotive - Howell

This particular service visit was for the replacement of rear end seals; however, this visit reflects all of the other visits to Mazur's Total Automotive - Howell. I receive excellent service; I know that I am paying for something which is necessary; I know that the fix is correct; and I know that I am not going to be charged for something which isn't needed. I could not be happier with my experiences at Total.

Mike, Thanks so much for the kind words. We strive to be honest and upfront, and keep your vehicles running well and keep you safe> Thanks for being a loyal customer. Mazur's Total Automotive - Howell
5 Mazur's Total Automotive - Howell

We have been long-time customers of Mazur Automotive, but it was always quite a drive to get there. So, when a new location much closer to home became available, we had to give it a try. We were not disappointed. Mazur's Total Automotive - Howell coordinated well with Mazur Automotive, honoring a previous warranty from Mazur and checking records of previous work done at Mazur. We are very glad to have a closer location with the same great experience.

4 Mazur's Total Automotive - Howell

Very pleased with everything from the greeting to the finish. Thanks, Sam Dobrotka

5 Mazur's Total Automotive - Howell

I recently had the 100K work up on my car as well as struts & shocks. My car is driving like the day I bought it and I have complete peace of mind that my car is safe to drive for another 100K. That in itself is worth what I paid which was truely reasonable and no hidden costs added to estimate. I will never go anywhere else for car maintenance. I am a TOTAL girl for life.

4 Mazur's Total Automotive - Howell

This place was recommended by a friend and we have been very pleased. Just yesterday I did not have a way to pick up my car so they sent someone down in my car to get me and take me back. They have always been very honest and helpful with the priorities on my cars - helping me decide what needs to be done and what can wait.

4 Mazur's Total Automotive - Howell
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