Mazur's Total Automotive - Howell
I've taken our vehicles here a few times. They are friendly, provide good communication, and quick turn around on repairs. The free loaner car program is fantastic and very convenient. It's a big reason why I have patronized this shop. I have two complaints, mostly regarding their pricing and presentation. First, I've found them to be on the expensive side. The most recent example is a repair they quoted at $1,100, which the Ford dealer quoted at $857 (and we all know the dealer is typically more expensive then an independent shop). Second, when they call with the repair proposal, they always present this massive lump sum that is not broken out by item and will include some "add on" services. In all fairness, they are always willing to talk through each line item of the proposal with me, but you have to be the one to initiate the conversation regarding the cost and the necessity of each repair/service recommendation, and then wait on the phone while they work on re-calculating the costs. Overall, I would say that I am happy with their service and would return, but just a few things to keep in mind.