First time customer. Found this experience to be enjoyable. My S10 was in need of serious expert mechanical help. Had a diagnostic check ran on it, and as anticipated, I had a report of the problems within 2 hours. Talked with them a few minutes about which problems to fix (simple - the report already provided a list of most urgent). Took S10 in on Wed and told it would be ready late Thurs -. it was!!! No calls in between drop and picking up - no surprises AND NO PRESSURE or INTIMIDATING conversations. Just great customer service. Oh, and I found cost for my work to be fair. Give this shop a go at your next automotive repair need.